Delete your MakePlay account
Request deletion of your account and associated personal data from MakePlay, provided by Makeplay AI, Inc.
Request account deletion
Email support@makeplay.ai with the subject MakePlay account deletion request. You can make this request without signing in or reinstalling the app.
Email an account deletion request
If the button does not open your email app, send an email to support@makeplay.ai using the subject above.
- Identify your accountSend the request from your MakePlay account email if possible. Include your account email or user ID and state that you want your account and associated personal data deleted.
- Confirm account ownershipOur support team may ask for information needed to verify that the account belongs to you. If you use Apple Hide My Email or cannot access your account email, explain this in your request. Never send your password or sign-in verification codes.
- Receive a response from supportWe will respond within the time required by applicable law. Support can explain the processing timeline and any data that must be retained for your request.
What your request covers
Your request covers your MakePlay account and associated personal data, including account and profile information, prompts and chat messages, uploaded content, and activity such as comments, likes, and favorites, subject to the retention exceptions described below.
Account deletion removes access to that account. Save anything you need before requesting deletion. Uninstalling the app does not delete your MakePlay account.
Data retention and exceptions
As explained in our Privacy Policy, some data may be retained after account deletion to comply with legal, tax, accounting, or reporting requirements, resolve disputes, or preserve games you published that other users have remixed.
Retention depends on the type of data and the applicable purpose or requirement. We retain personal data only as long as necessary for legitimate business needs or legal compliance, then securely delete or anonymize it. Contact support for details about data retained in connection with your request.
Subscriptions and purchases
If you have an active subscription, review and cancel it through the store or service where you purchased it to prevent future renewals. Uninstalling the app does not cancel a subscription. Include any subscription questions in your deletion request so support can help.
Need other help?
Visit MakePlay Support for technical or account assistance, or read our Privacy Policy.